JOB OPENING: Member Support Specialist

BACKGROUND

The Missoula Midtown Association (MMA) is seeking a professional with organization and event planning skills to achieve our objectives.

The Missoula Midtown Association’s mission is to promote, advocate, preserve, facilitate, and enhance Midtown Missoula’s commerce and community while providing an environment of cooperation to overcome challenges. We strive to be a dynamic organization with energy and commitment to the long-term success of Midtown. It is time for the Midtown Association to take an organizational leap forward.

Currently, we are a volunteer-run organization managed by a contracted consultant serving as the executive director, who manages contracts for monthly bookkeeping and webmaster services. However, our membership has grown by nearly 20% in recent years and the Board wants to ensure we can deliver the highest level of customer service to our growing member base by adding a part-time, non-exempt employee to our team.

Under the direction of the Executive Director, this part-time employee will be accountable for managing the data and outreach related to the MMA’s membership program. The member support specialist (MSS) will focus on membership recruitment and retention, membership program data management, event planning, program development and general support functions as they relate to the mission of the Missoula Midtown Association.

POSITION DESCRIPTION

Title: Member Support Specialist
Reports To: Executive Director
Hours: Averaging/Up to 5 hours per week, some evening work required
Class: Part-time, non-exempt
Compensation: $25-$40/per hour DOE, no benefits included
Scope of Work:

  • Manage all membership recruitment, retention, and coordination efforts
    • Assist the Communications and Membership Committees in developing and distributing membership materials
    • Manage the MMA Membership Committee, comprised of volunteers who assist with the
      recruitment and retention of members
    • Cultivate relationships with prospective members and enhance relationships with current
      members
    • Assist with the planning and execution of MMA membership events (monthly mixers, lunch and learn events and the Spring Annual Membership Meeting)
    • Communicate, implement and oversee all MMA membership benefits programs, including
      communication opportunities and major sponsor benefits
    • Provide support for annual membership dues invoicing and oversee collections and
      communications
    • Manage the onboarding of new members
  • Assist with event(s) promotions and marketing as needed
  • Assist Executive Director with special projects as needed
  • Attend the following monthly MMA standing meetings: Board of Directors meeting (90 minutes), the Midtown Mixer (90 minutes), and the Membership Committee Meeting (60 minutes)
  • Other duties as needed

Required Qualifications (knowledge, skills & abilities):

  • Bachelor’s degree in business, marketing, communications or related field is preferred
  • Demonstrate ability to coordinate and manage events
  • Demonstrate excellent oral and written communication skills
  • Demonstrate professionalism and ability to interact with people
  • Proven time management and organizational skills
  • Excellent interpersonal and communication skills
  • Ability to take initiative, work autonomously, and start and finish specified projects
  • Mature level of responsibility and dependability
  • Desire to serve others, Midtown and the community as a whole
  • Experience with Microsoft Office programs, Canva, and Constant Contact programs preferred

SUBMISSION

The following should be submitted by May 5, 2025 electronically as a PDF(s) to midtown@missoulamidtown.com:

  • A letter of interest
  • A resume or vita
  • Three references with contact information

The Missoula Midtown Association is an equal-opportunity employer. Applicants of all identities are encouraged to apply.